Returning to the Library

Did you know that people I work with read my blog? Hi work people!

Subsequently, complaining too much in an incredibly public location would be unwise, and I shall refrain from doing so. Let us just say this much:

Last week I was asked to return to the Help Desk (call center) for a week to help out. They’re understaffed at the moment and the two people left over there have been scrambling to get end-of-year things done, so I covered the phones and email while they focused on those other things. The work was frenetic and I was back in the thick of things–when something went wrong or there was some bit of news, I was one of the first to know. Moving and Shaking occurred.

Today I returned to my office in the Library, where instead of playing with tech and talking with customers (which, to be honest, I don’t enjoy a whole lot), I worked on schedules and management related stuff. It was equally busy, especially since I wasn’t here last week, but also different. There is far less communication between my peers on this side of the house, and since I’m away from the heart of Computer Services, I’m a bit out of the loop on things.

My job, despite a grueling six months (or perhaps because of it), is getting better. Another way to phrase that is that it’s getting easier, which is helping me cope with it and subsequently feel better. Do I miss working in the Help Desk, and/or would I want to go back? I certainly miss the staff there, with whom I interact far less now, and I enjoyed the work a fair amount (though call center stuff was always 50/50). But I also recognize that the work I do now is important and really helping people. I’m striving to improve our customer relations and how we interact with and train our staff, and I expect 2010 to be a year of great developments for us. I was glad to be back in the Library, but I’ll admit, I do miss the Desk a bit.

No idea what 2010 will hold. This will be my fourth year in Computer Services User Support as a full time staff person, and every year I have no idea what’s going to happen. At the end of every year, I look back and marvel at everything we’ve done and am rather surprised. It seems that there’s a good chance that 2010 will be awesome, though, and I look forward to finding out what crazy stuff we’re going to do so when I look back in 2011 I once again think, “Wow, I can’t believe we did all that.”

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