CH particularly commends Adaptavist for understanding its needs in a business context. “We were very much looking for that holistic picture back from your team,” says Irene, “and the value of working with you guys is you helped configure a tool that makes it very easy for our people. The tools support them in being as efficient as possible.”
Last but not least, Adaptavist helps CH work more efficiently. Preston comments, “The question is raised, ‘Why don’t we get a JIRA engineer in-house?’ But you guys have such expertise in Atlassian products, and can build with such clarity, that it’s much more efficient to work with your experts than for us to try and build that expertise in depth ourselves. Your knowledge just makes our development process much more efficient.”
See the full case study page at Empowering people and processes for Collective Health or read the full case study in PDF.