A multinational healthcare software company uses Confluence to serve their international customers including hospitals and doctors. Their version of Confluence was around 4 years old, and over the years had grown to include over 150,000 users, more than 500,000 pages, and around 300 GB of attachments.
This system was running on Linux servers with an Oracle database. The company had significantly modified core application files, the database, and had written numerous custom add-ons. They had also modified some third party add-ons. All of this contributed to tremendous complexity in the upgrade.
As the project manager, I performed the initial discovery to uncover as much as possible about the original system and its infrastructure. I proposed the schedule, which required collaboration between Adaptavist and the company’s team involved with this project, and I maintained all documentation including schedule, regular updates, meeting notes, risk log, and invoicing. I also worked closely with the company’s Atlassian Technical Account Manager (TAM) to ensure we were providing the best support possible backed up by Atlassian’s internal engineering experts.
The company’s project team elected to perform the final upgrades themselves, so a work plan was developed using their development server, and they were able to use the work plan to successfully upgrade their test server. We delivered this work plan ahead of schedule, and overall were under-budget.