When the concept of agile was first being established, a very simple set of statements was written to help define it. Of the 12 principles behind the agile manifesto, five are related to interacting with people.
Being agile means putting people first, and that includes our stakeholders, managers, coworkers, and ourselves. For me as a manager, I have a customer that my team is working for, but my employees are also my customers. In a similar manner, I am a customer of my employees, and we all need to keep each other in mind.
Several years ago, my team had made a series of small mistakes. These were relatively little things, like getting an inventory wrong, or failing to notice something in a facility, or messing up a software configuration. But when you added the half dozen or so small mistakes together, it meant that my team had produced nothing but failure for two weeks. We had been screwing up over and over again, and now my boss expected me to drop the hammer on my team.
On Tuesday of last week, I was exchanging some emails with a person who has done some awesome things in her career, and I asked her if there were any subjects or books she recommended I study. She wrote back that The Trusted Advisor had recently been recommended to her, and while she hadn’t gotten far into it yet, it might be worth taking a look. The book took only a few seconds to download on Kindle and only a few hours to read, and I think it was worth the time invested.
The three men who collaborated on this book write that the lessons they’re sharing were hard won through years of making mistakes and doing things the wrong way. They’re all very successful in their careers as speakers, advisors, and consultants, but they got that way by attending the school of hard knocks, and their book The Trusted Advisor is full of both great recommendations to help the reader avoid making those mistakes and also stories of how they offended or alienated people and lost business because of it. The combination of good advice with examples of what happens when you say the wrong thing is very effective.