Management by wandering around is not a new concept. Some attributed its invention to Abraham Lincoln, and others to Hewlett-Packard in the 1970s. It has its own Wikipedia article, and who knows how many books written on the subject. Despite all of that, it often fails to yield benefits.
I really enjoy that Wikipedia states for management by wandering around that, “by random sampling of events or employee discussions, (it) is more likely to facilitate improvements to the morale, sense of organizational purpose, productivity and total quality management of the organization.” When was the last time your boss, by popping into your office or the floor space where you are working, suddenly improved your morale and sense of organizational purpose? Instead, I think we typically feel like somebody is trying to look over our shoulder, maybe wondering if are doing something wrong, and if nothing else it’s just distracting.
But there is a way to do this right. All we have to do is something other than just wandering around.