Blame the system, not the people

No one wants to get lost in a maze. Don't blame people for getting stuck in a broken system.

Managers typically subscribe to one of two theories about their employees. Theory X is that employees are typically lazy, unmotivated, have little work ethic, and won’t do a good job on their own. Theory Y is that employees want to do a good job, want to do work they can be proud of, and are internally motivated.

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